I have never had any issues with VaporBeast and the customer service has been good. However, the last two orders I placed were a bit squirrely: Fogger V5 by YiLoong - Comes with spring-loaded post screws installed. I probably wouldn't use the spring-loaded screws anyway but mine arrived without them. And they weren't in the replacement parts bag either. The security tape on the box was tampered with. I'm not saying that VaporBeast is responsible, it could have arrived there in that condition. Mutant - For $10, I figured why not? The tube is flawless but the end caps look used. The top cap has what appears to be dried brass polish stuck in the engravings. And I don't mind buying used products, just tell me. Maybe someone in packaging switched out the caps? They both look worn in comparison to the tube. I contacted them about 3 weeks ago and have not received a reply on either order. The file is too big to download here. If anyone wants to see the pic, let me know and I'll edit it when I'm not so tired.