It has been 9 days since I ordered a mod from these guys. They didn't print shipping label til day 3 after I asked what the hold up was, but they failed to respond. I waited 3 more days, then sent another email. Got a order update that that package notice was sent electronic for pick-up (where they tell post office they need package picked up) but still never response. Today I emailed every address I had on them and finally got email back saying they would look into what the problem is and get back to me within the hour. That was 3 hours ago. They said they would send me a free gift since they dropped ball in the email but even when I called just now they just kept transferring me to different people until I got back to original person who apparently "accidentally" hung up twice. Very very shoddy people. I will update if things change.